Frequently Asked Questions

What Shipping Methods Are Available?

Right now we ship with Post Serbia only. EMS will be available soon.

Do You Ship Internationally?

We ship Worldwide. If you cannot find country please contact us.

Where are you shipping from?

We ship packages from Serbia.

Do i receive confirmation email after ordering?

Yes, you should receive confirmation email. Please note that you will receive on email you left on the checkout. Check Junk/Spam since you might find them there.

Will I receive tracking number?

Tracking numbers usually get updated on PayPal/Email 3-4 working days after ordering. If you cannot find it, please contact us.

How Long Will It Take To Get My Package?

Orders take 7-14 days since they leave Serbia. Delays might happen when it's holiday season.

What If I haven’t received the order?

We guarantee for every package. If your order didn't arrive 30 days since it left Serbia, send us an email and we will ship it with express free of charge.

Do I have to pay taxes and custom duties on my product?

Please contact your local authorities about your tax and custom liabilities, as every country has different tariff duties.

What If I my package gets seized?

We cover that too. Contact us and we will found solution

What if I didn't pick up the package?

If you didn't pick up the package, the package will be sent back to us. That can take up to 45 days. Let us know, just pay shipping price again and we will reship it.

Can I replace my product for a different one?

If you contact us before order is dispatched, we can replace your product.

What Payment Methods Are Accepted?

We accept PayPal/Credit Card/Bitcoin

How Can I Cancel Or Change My Order?

Send us an email and we will reply within 24hrs.

What ratio should I choose?

For first timers, we recommend to start either with 1:4 or 1:3. It really depends on your skin and how perfumes react to your skin. Learn more by reading our What's this ratio guide.

Where should I spray perfume?

Spray on pulse spots, on the neck. Recommended is to apply perfume after taking a shower/bath (when your skin is fresh overall.) Avoid to spray on clothes, since perfumes can leave stains.

How long does the fragrance smell last?

Usually they last 4-8hrs+ but it really depends on your skin, weather, what perfume you choose and how your skin reacts.

I received the product but the bottle is different.

Sometimes bottles can be different than the ones on the website if they are out of stock.

I received an extra product that I did not order.

We sometimes include gifts in the package. Enjoy the extra product you got.

Frequently Asked Questions

Chez Pierre

Frequently Asked Questions